Tax Exemption Questions and Answers
Tax Exemption Questions and Answers
Tax Exemption Certificates – Frequently Asked Questions (FAQ)
What is a tax exemption certificate?
A tax exemption certificate is an official document that proves your organization is exempt from paying sales tax. Common examples include nonprofits, government agencies, and resellers.
How do I submit my tax exemption certificate?
- Log in to your account on our website.
- Go to the Tax Exemption page (usually found in your account settings or during checkout).
- Click “Add New” to upload your certificate.
- Fill in the required information and submit your document.
- You’ll see a confirmation once your certificate is received.
Why should I submit a certificate if you don’t charge tax in my state right now?
Even if we aren’t currently required to collect sales tax in your state, tax laws can change at any time. If we ever start charging tax in your state, having your exemption certificate already on file means:
- You won’t be charged sales tax unexpectedly.
- Your orders will remain tax-free, as long as your certificate is valid.
- No delays at checkout—your exemption is already set up.
Submitting your certificate now helps us keep your account up to date and ensures a smooth experience in the future.
What happens if I don’t submit a certificate?
If we begin charging sales tax in your state and don’t have your certificate on file, you may be charged tax on your orders until we receive and process your exemption. Submitting your certificate in advance avoids this hassle.
How do I know if my certificate is accepted?
After you upload your certificate, you’ll receive a confirmation on the website. You can always check your exemption status in your account or contact our support team if you have questions. This process takes about 48 hours for us to validate the certificate.
Can I update or renew my certificate?
Yes! You can upload a new certificate or renew an expiring one at any time from the same Tax Exemption page.
Who can I contact if I have questions?
If you need help or have questions about your tax exemption status, please reach out to our customer support team. We’re happy to help!
In summary:
Submitting your tax exemption certificate now—even if you aren’t currently charged tax—ensures you stay tax-free if laws change. It’s quick, easy, and keeps your account ready for the future.