What is your return policy?
Please review our return policy before attempting to return any merchandise.
|Up to 14 days
|Eligible merchandise may be exchanged for store credit or a refund, subject to a 10% restocking fee.|
|Up to 30 days
|Eligible merchandise may be exchanged for store credit only, and may
be subject to a 20% restocking fee.
|After 30 days||Merchandise may be accepted for return at the discretion of management.
Please contact our support team for more information.
TERMS AND CONDITIONS
- A Return Merchandise Authorization (RMA) is required with all returns and exchanges.
- Returned merchandise must be in new, unused condition.
- Merchandise must be returned with all original packaging and accessories.
- Customer is responsible for all return shipping costs.
Returned merchandise must be received within 30 days of RMA being issued. RMAs will be void after 30 days. Merchandise received after 30 days may be accepted at the discretion of management and subject to higher restocking fees.
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EXCEPTIONS / NON-RETURNABLE ITEMS
Returns will not be accepted more than 30 days after purchase and delivery.
Special order items, customer-specified hose assemblies, and cut hose lengths measuring less than 25 feet are not returnable. Filter elements, spin-on heads, filter carts, and other filtration products are not returnable.
All Metric Fittings and Adapters are considered special order and are subject to up to a 25% restocking fee.
Stainless Steel Fittings are non-returnable.
Hydraulic Hose Crimpers, Hose Saws and any custom manufactured dies are non-refundable.
Advertised merchandise that is not in stock at the time of purchase may be subject to a 20% restocking fee. This fee is passed on to us from our suppliers when a product is ordered and has to be returned. Try as we might, we are unable to stock all 15,000 of our products daily, but we do work hard to ensure as many are on the shelf as possible. We also do our best to communicate any backorders or delays.
Labor, hose assembly and shipping charges are non-refundable.
Store Credits provided for any returns will expire after a period of two (2) years has passed.
All returns must be accompanied by a Return Merchandise Authorization (RMA) numbers.
Before we will accept a return, you must call or fill out this form to be provided an RMA #
Please send your returns to:
- Product Returns / RMA XXX*
- 5606 Tulip Street
- PO Box 9580
- Philadelphia, PA 19124
* XXX should be Return Merchandise Authorization (RMA) number given to you by our customer service department.