My order never arrived

I never received my order.

We ship our packages with the USPS, UPS and FedEx. Once a label is created, you will get an email with a tracking number. If that number shows "Delivered" but you do not have the package, please first double check around the area where your carrier normally delivers packages, or check with a neighbor in the event it was mis-delivered.

If you are still unable to locate the package, please ensure you call our office within 48 hours so we can begin a claim with the carrier.

Packages valued over $1000 will require signature per our insurance regulations. We apologize for any inconvenience.

If a package is missing, we will contact the carrier, and attempt to resolve the issue. If the carrier provides proof of delivery via GPS or photo, we will be unable to replace the missing package.

related articles