I need to cancel an order.

If you made an order for custom-made hose assemblies, and you made an error, please call our office at 800-535-1302 and let us know ASAP. Once custom-made hoses are crimped by our technicians, we are unable to cancel or change them. If you need to cancel an item, or an order, please call or email the customer service team. Once an order ships, it may be subject to a restocking [...]

How do I change / edit my order?

Once an order is placed, you will be unable to edit it online. If you have any changes to the order, please call our office at 800-535-1302, or submit a ticket. Depending on the status of the order in our warehouse, we will attempt to make the changes requested. Please note: Custom Hose Assemblies are considered FINAL when the order is [...]

Has my order shipped?

It is our goal to ship most packages within 1-2 business days, depending on stock. Our Express Shipment (Next Day Air) cutoff time is 2pm EST Monday - Friday. Orders ship out of Boyertown, PA. You will receive an email with a tracking number once we create the shipping label. To see the status of your orders, you can use the https://www.discounthydraulichose.com/order-status.html order status [...]

I am tax exempt. How do I upload a certificate so I am not charged tax on my order?

Uploading Your Tax-Exempt Certificate Please note – if you are tax-exempt, you are required to create an account or login to your account to qualify for the exemption. The tax-exempt application be can accessed by one of the following ways: After creating your account, under the “My Account” screen, click on “Manage Tax Exemption.” Alternatively, you can [...]