When will my order ship?

Most orders ship within 2 business days, and approximately 90% ship in one week or less. Products ship from Boyertown, PA. If you need your order to ship same-day, please contact customer service to confirm that the parts you need are in stock and available for same day shipping. After placing your order, you may click the class="“link-display”" [...]

I am looking for a custom hose assembly, but I'm not sure exactly what I need.

You can mail in your existing lines to have us measure, cut and crimp new ones! Check out this program here for more [...]

My order is missing items.

Every order that leaves our warehouse is run through a quality control process, but occasionally items are missed. In the event you are missing an item, first check to ensure that the part requested is not on back-order as noted on your packing slip. If the item should be there and is not, please call our office within 48 hours of noticing the issue. We are unable to provide support for missing [...]

I never received my order.

We ship our packages with the USPS, UPS and FedEx. Once a label is created, you will get an email with a tracking number. If that number shows "Delivered" but you do not have the package, please first double check around the area where your carrier normally delivers packages, or check with a neighbor in the event it was mis-delivered. If you are still unable to locate the package, please ensure [...]

I need to cancel an order.

If you made an order for custom-made hose assemblies, and you made an error, please call our office at 800-535-1302 and let us know ASAP. Once custom-made hoses are crimped by our technicians, we are unable to cancel or change them. If you need to cancel an item, or an order, please call or email the customer service team. Once an order ships, it may be subject to a restocking [...]