I have a farm / home-based business. Why can't I choose certain shipping options?

Even though you may have a properly registered business, the major carriers use address validation to determine what type of truck delivers your package. FedEx, for example, ships packages to residential neighborhoods via FedEx Home Delivery, while commerical addresses will typically see a FedEx Ground truck. We understand that your farm or business is an actual business, but according to the [...]

What is liftgate service?

If you order a large amount of items, or the weight of the order exceeds our ground shipping services (149lb per box), we will ship the order via LTL Freight. Typically, truck orders ship via Fedex Freight. During checkout, you will see an option for LTL Freight and LTL Freight - Liftgate. The liftgate is a special truck that has the ability to unload the pallet without a forklift at the [...]

What are your shipping policies?

Free Ground Shipping on all orders $4,500 and over All Products Ship From Boyertown, PA Free Ground Shipping is only available in the Continental USA (excludes Alaska and Hawaii). Standard shipping rates apply to all expedited orders. Free shipping is not available outside the United States of America. DiscountHydraulicHose.com ships via FedEx, UPS and USPS. We try to use the smallest possible [...]

What is your return policy?

Please review our return policy before attempting to return any merchandise. Up to 14 days after delivery Eligible merchandise may be exchanged for store credit or a refund, subject to a 10% restocking fee. Up to 30 days after delivery Eligible merchandise may be exchanged for store credit only, and may be subject to a 20% restocking fee. After 30 days Merchandise may be accepted for return [...]

I returned an order. When will I see the credit?

Returns are processed Monday - Friday during normal business hours, and will post to your original payment means within 7 - 10 business days. At the discretion of DiscountHydraulicHose.com, a check may be issued in certain cases. In some cases, a return will only be offered in the form of store credit. Please see our returns section for more [...]